1. Warranty
All NeonAvenue LED neon signs come with a 24-month warranty covering manufacturing defects (e.g. non-functioning LED segments, faulty transformer/power supply under normal use). The warranty does not cover:

• Damage caused by misuse, improper installation, or unauthorized repair
• Damage from water/moisture exposure beyond the product's rated use (indoor vs. outdoor)
• Normal wear and tear, or cosmetic damage from shipping mishandling reported after the 24-hour inspection window (see below)

2. Making a warranty claim
Contact avenueneonstudio@gmail.com with your order number, a description of the issue, and photos/video of the defect. We will assess the claim and offer a repair, replacement, or partial refund at our discretion.

3. Damaged on arrival
Please inspect your sign upon delivery. If it arrives damaged, contact us within 24 hours with photos of the packaging and product. We will arrange a repair, replacement, or refund depending on the extent of the damage.

4. Returns and refunds for custom orders
Because each sign is custom-made to the customer's specifications, we do not accept returns for reasons of "change of mind" once production has begun. Refunds are issued only in cases of:

• Manufacturing defects covered under warranty
• Significant deviation from the approved design/specifications (our error)
• Order cancellation before production has started (see Terms & Conditions, section 7)

5. Refund method and timing
Approved refunds are issued to the original payment method within 14 business days of approval.